Open position

Junior Customer Success Associate (m/f/d)

Full-time · JuniorStuttgart / HybridBy arrangement

Once BRANE runs at a customer, the real work begins: onboarding teams, answering questions, collecting feedback. You support our customer success team with this and grow into customer care for a technical product.

The care a customer gets in the first weeks decides their long-term success. This is an entry-level role with direct customer contact and a clear development path toward owning accounts yourself.

Your tasks

Support onboarding of new customers
Analyze usage and feedback and pass it on internally
Coordinate support, maintain status reports and documentation
Turn frequent questions into guides and help texts
Organize and coordinate trainings and product introductions
Help spot renewal risks and expansion signals early

What you bring

First experience in customer contact, e.g. from a working-student job, internship or support
A structured and reliable way of working
Good basic technical understanding
Very good German, solid English
Strong communication and a service mindset
Experience with CRM or ticketing systems is a plus

What we offer

Direct customer contact from day one — real enterprise customers, not a back office
A clear development path: from operational support to owning accounts
Your diligence pays directly into customer success
Small team, short paths and direct contact with the leadership

Apply now

Apply for this role.

Three short steps, no cover letter. We will get back to you as soon as possible.

Junior Customer Success Associate (m/f/d)

Your tasks

What you bring

What we offer

Apply for this role.

Who are you?